General

SmartSize (“the App”) provides sizing solutions (“the Service”) to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

• Store owner: Name, email address, phone number, physical address
• Edit products: Product listings, products, or collections
• Edit your Online Store: Theme
• Edit Shopify admin: Files
• View other data: Locales

How Do We Use Your Personal Information?

We use the personal information we collect from you and your customers in order to:

• Provide the Service and operate the App
• Communicate with you
• Provide you with information or advertising relating to our products or services

Sharing Your Personal Information

We do not share your personal information. In eligible cases, we may also share your Personal Information to:

• Comply with applicable laws and regulations
• Respond to a subpoena, search warrant, or other lawful request for information we receive
• Protect our rights

We may use your Personal Information to provide important communications or communications we believe may be of interest to you.

You can opt out of targeted communication by following the ‘Unsubscribe’ link found at the bottom of our emails.

Your Rights

If you are a European resident, you have the right to:

• Access personal information we hold about you
• Request that your personal information be corrected, updated, or deleted

To exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident:

• We process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site)
• We also process your data to pursue our legitimate business interests listed above
• Your information will be transferred outside of Europe, including to Canada and the United States

Data Retention

We retain personal information collected through the App for as long as necessary to:

• Provide our services

• Fulfill the purposes described in this Privacy Policy

• Merchant data (store configuration, product details, contact information): retained for up to two years following the uninstallation of the App to support service continuity, troubleshooting, and legal compliance

• End-customer data: never retained

You may request deletion of your or your customers’ personal data at any time by contacting us at [email protected].

Policy Updates

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at [email protected].

Last Updated: June 2025